Step 01
Call or write
Reach a real person who knows the software. No phone trees. We take pride in staying with you until the problem is understood.
Every new license includes 1 year of support. When you need hands-on help, we use secure remote support—with PIN validation and your explicit permission—so a technician can work on your PC as if they were sitting beside you. After year one, renew with an annual plan for your Single Seat or Network license.
Call us for a support PIN, then start a secure remote session. With your permission, a technician who knows Food Pantry System can view and assist on your desktop—industry-standard encryption, permission-based controls—and stays until the issue is resolved.
Active support entitlement required (included first year with purchase, or annual renewal).
Reach a real person who knows the software. No phone trees. We take pride in staying with you until the problem is understood.
With your permission we start a secure remote session so we see exactly what you see—and can help as if we were sitting in front of your computer.
We resolve the issue, document what changed, and make sure distributions and reports work the way your pantry needs.
When Food Pantry System opens, it can check our license service with your Serial Number. That service returns purchase date and support end date — so you (and we) always know whether support is active.
Example API response (simplified)
{
{
"valid": true,
"supportActive": true,
"serialNumber": "20261",
"licenseType": "Single",
"purchaseDate": "2026-07-24",
"supportEndDate": "2027-07-24",
"daysRemaining": 365
}
Keep phone and remote support active. Choose the plan that matches your license type. Secure checkout via Authorize.net.
Per year • For Single Seat licenses
Secure checkout powered by Authorize.net
Per year • For Network licenses
Secure checkout powered by Authorize.net
Pay with Authorize.net (payment receipt emailed automatically). Then we extend your Serial Number’s support end date in the license database and send a support-renewal email. The next time the program checks online, supportActive will be true again.
Include your Serial Number in the Authorize.net order notes or email us after payment so we can apply the renewal quickly.